Free · independent · public outcomes
Casino complaint centre
Casino not paying, bonus voided, account closed with a balance? File a case. We contact the operator, mediate, and publish what happened.
3,240cases since 2024
96.1%resolved
€4.1Mreturned to players
9 daysmedian resolution
Recent cases
| Case | Casino | Issue | Amount | Status | Days |
|---|---|---|---|---|---|
| #4861 | Lumen Play | Withdrawal refused, "irregular play" | €3,200 | Unresolved · operator silent | 31 |
| #4858 | Velvet Reels | KYC loop, 3 document requests | €780 | Open · mediating | 8 |
| #4855 | Aurora Casino | Account closed, balance withheld | €220 | Open · operator replied | 2 |
| #4851 | NorthSpin | Bonus voided, max bet €4.10 | €410 | Resolved · goodwill paid | 4 |
| #4849 | FjordBet | Free spins not credited | €12 | Resolved · credited | 1 |
How mediation works
We verify you own the account, then send the operator a summary with a 7-day response window. Most cases end in a payout, a clear explanation, or evidence that the player broke a rule, and we say which. If the operator does not engage, the case is marked unresolved and their Safety Index drops. We never charge players, and operators cannot pay to remove a case.